Despite sunny conditions and with solar panel facing south the control panel stopped working yesterday morning. On the dashboard battery the icon is red at the bottom and empty. . What should i do to get it up and running? Additional info, the temp humidity sensor stopped working after a couple of days and in last three days I've had several low water alerts whilst the reservoir is over half full.
Hi Nick - I can't find your control unit ( searching by name or email ) on our system, it doesn't look like you have it assigned to a location. Do you have the device ID? Or the harvst-xxxx wifi code you used to connect to it? Or did you use a different email address? If it's in online mode I can investigate.
Sorry not sure where Nick fits in , its Ian McLaren here. The ref on the back of the control unit is 1057 S and 64BEB89EF0C8. It was in online mode before the power stopped, sorry I cant remember the Harvst -xxxx number
The battery level is good, so I'm not sure why the icon shows red. I'll look into that separately.
It looks like the box went dead at 9am, which indicates a blown fuse due to the pump failing. If you have the facility to open up the control box ( PZ1 screwdriver ) we can send a new fuse out to you. Or, if you are happy to put it in the post to us, we can do it for you.
ADDITIONAL INFO. Last night I disconnected the pump and solenoid. Leaving just the control unit attached to the solar panel. Sun has been up at least 5 hours and no signs of life from control unit. My Harvst number may be 64BE...its a number I wrote on the set up page.
I'm glad you asked ... We would replace the pump if it's failed - the fuse will blow again so you can tell that's the problem. We're investigating whether the control box can detect a failed pump and shut it down just before the fuse blows, but timing is quite precise on this and we don't want to be shutting down a working pump prematurely ( pumps pull a lot of "inrush" current when first starting up ).
Looks like I spoke too soon. This morning the watering cycle didnt happen, checked control unit and it didnt seem to have power, took it apart again and found the new fuse had blown. Help !
Hi Ian, we'll replace the orange pump on warranty and get one sent out to you - but from our records it looks like it's only a couple of months or so old, so if I could ask you to send the old one back to us we'll analyse it.
Thank you for replacement pump, so far seems to be holding up. New problem-system keeps giving message "water tank is empty". It isn't but if i wasn't here to know otherwise it would be worrying .
Hi Ian - if your system takes some time to purge the air ( can sometimes take a while if you have lots of pipe ) then you can extend the delay time before the low tank alarm kicks in. If you change the settings either on the web app or the device control panel to 15 second or 20 second delay it should help. Let us know how it goes.
The system delivers water in both zones OK and has done so from the first run with the new pump. My problem is it sends messages out that the water tank is empty when it isn't .
Hi Ian - did you change the delay to 15 or 20 seconds and still having the false alarm? The system checks the pump current draw; it uses less current when pumping air. You can also try a pump back pressure recalibration, see here: link
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The battery level is good, so I'm not sure why the icon shows red. I'll look into that separately.
It looks like the box went dead at 9am, which indicates a blown fuse due to the pump failing. If you have the facility to open up the control box ( PZ1 screwdriver ) we can send a new fuse out to you. Or, if you are happy to put it in the post to us, we can do it for you.
Chris